From the article:
Unfortunately, Outlook 2010 -- like Office 2007 and, for that matter, much of Windows 7 -- reveals the same old cluttered, confusing dialogs and menus once you dig a layer or two into its interface. This is a generic, maybe genetic defect with Microsoft: The company changes the facade of a program enough to confuse veterans and then fails to fix problems underneath that continue to stymie beginners.And he ends with:
When Microsoft can bring OneNote's desktop-to-Web continuity to the rest of Office 2010 -- better yet, with mobile access too -- this could be a worthwhile upgrade. Until then, most home users can leave this one on the shelf.